Customer Service Representative

3 weeks ago


Jamestown, Virginia, United States Furnitureland South Full time
Job Purpose

As a key member of our Furnitureland South team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on answering incoming calls, taking orders, and addressing customer inquiries and questions.

Essential Functions and Responsibilities
  • Answer all incoming general phone sales calls and provide product and service information to customers.
  • Handle customer inquiries both by phone and email, ensuring that all customers receive a positive and professional experience.
  • Process and respond to all initial digital leads, assigning them to a phone/web design consultant once qualified.
  • Enter and analyze CRM data to track customer interactions and preferences.
  • Follow up with customers after their FLS Experience to generate referrals and ensure customer satisfaction.
  • Track, monitor, and report conversions of all digital leads and digital phone calls.
  • Answer and field all calls for Trade Direct.
  • Stay up-to-date with product knowledge and vendor trainings to provide accurate information to customers.
Competencies

We are looking for a candidate with excellent communication and teamwork skills, as well as the ability to make sound decisions in a fast-paced environment.

Required Education and Experience

A high school diploma and three years of experience in a customer service-oriented role are required. A bachelor's degree and three years of experience in a phone-based customer service environment are preferred.

Working Conditions

This is a professional office environment that requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.



  • Jamestown, Virginia, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise.Key ResponsibilitiesProvide exceptional customer service to our valued customers.Respond to customer inquiries and resolve issues in a timely and professional manner.Work collaboratively with the store team...


  • Jamestown, Virginia, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise.Key ResponsibilitiesProvide exceptional customer service to our valued customers.Assist customers with their orders and resolve any issues in a timely and professional manner.Work collaboratively with the...


  • Jamestown, Virginia, United States First Community Credit Union Full time

    Customer Service RepresentativeFirst Community Credit Union is seeking a full-time Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our members and prospective members.Key Responsibilities:Handle incoming calls and respond to member inquiries in a...


  • Jamestown, Virginia, United States Genie Energy Full time

    Customer Service Representative - Energy RetailGenie Retail Energy is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their satisfaction with our products and...


  • Jamestown, Virginia, United States Sherwin-Williams Full time

    Customer Service Specialist Role at Sherwin-WilliamsSherwin-Williams is seeking a skilled Customer Service Specialist to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Assist customers in person and over the phone to ensure their needs are...


  • Jamestown, Virginia, United States Furnitureland South Full time

    Job PurposeAs a Client Relations Coordinator at Furnitureland South, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless experience.Key ResponsibilitiesAnswer all incoming calls from customers to take orders and respond to inquiries.Provide customers with product and service information,...


  • Jamestown, Virginia, United States Windstream Communications Full time

    About the Role:We are seeking a highly skilled Customer Service Technician to join our team at Windstream Communications. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.Key Responsibilities:Install and repair residential and...


  • Jamestown, Virginia, United States Target Full time

    Be a Part of Something Big at TargetWe're looking for a Guest Advocate to join our team at Target. As a Guest Advocate, you'll play a key role in creating a welcoming experience for our guests. You'll be the face of our brand, making connections with guests and providing exceptional customer service.Key Responsibilities:Create a warm and inviting atmosphere...


  • Jamestown, Virginia, United States Windstream Communications Full time

    About the RoleWe are seeking a highly skilled Customer Service Technician to join our team at Windstream Communications. As a Customer Service Technician, you will be responsible for installing and repairing residential and business communications services, including telephone, internet, and video.Key ResponsibilitiesInstall and repair communication...


  • Jamestown, Virginia, United States New York Life Insurance - Huizenga Team Full time

    Unlock Your Potential as a Financial Services ProfessionalNew York Life Insurance - Huizenga Team is seeking a motivated and ambitious individual to join our team as a Financial Services Representative. As a key member of our team, you will have the opportunity to build a successful career in the financial services industry, helping clients achieve their...


  • Jamestown, Virginia, United States Sherwin-Williams Full time

    Customer Service Specialist RoleThis position plays a vital role in the success of our retail stores. Customer Service Specialists work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and make recommendations to ensure customer satisfaction.Key Responsibilities:Determine customer needs and provide...


  • Jamestown, Virginia, United States Sherwin-Williams Full time

    Customer Service Specialist at Sherwin WilliamsSherwin Williams is seeking a skilled Customer Service Specialist to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Assist customers in person and over the phone to ensure their needs are met.Determine...


  • Jamestown, Virginia, United States Goodwill Industries of Central North Carolina, Inc. Full time

    **Goodwill Industries of Central North Carolina, Inc.****Donations Customer Service Associate**We are seeking a highly motivated and customer-focused individual to join our team as a Donations Customer Service Associate. As a key member of our team, you will play a vital role in providing exceptional customer service to donors and the community.**Why Work...

  • Service Technician

    1 month ago


    Jamestown, Virginia, United States Hobart Service Full time

    {"Job Title": "Service Technician", "Job Description": "Service TechnicianAre you mechanically and electrically inclined? Do you enjoy providing customers with quality service solutions?Key Responsibilities:Work with customers to troubleshoot, diagnose, repair, and maintain commercial food equipment.Typically work independently at customer sites with minimal...

  • Service Technician

    2 days ago


    Jamestown, Virginia, United States Hobart Service Full time

    Job SummaryWe are seeking a skilled Service Technician to join our team at Hobart Service. As a Service Technician, you will be responsible for providing high-quality service solutions to our customers, working with a variety of commercial food equipment, and meeting productivity and customer-oriented goals.Key ResponsibilitiesElectrical and mechanical...


  • Jamestown, Virginia, United States Claas Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Account Manager to join our team at CLAAS FARMPOINT. As a key member of our sales and service team, you will be responsible for identifying and developing new accounts, retaining customers, growing revenue, and strengthening relationships with existing customers.Key...


  • Jamestown, Virginia, United States Stellar Enterprises Full time

    Job Summary:As a Customer Service Technician at Stellar Enterprises, you will play a crucial role in delivering exceptional service to our customers in the greater Munich/Rosenheim area. Your primary responsibilities will include on-site installation, commissioning, and maintenance of our products, as well as troubleshooting and documentation of your work...


  • Jamestown, Virginia, United States Windstream Full time

    Job SummaryWe are seeking a highly motivated and results-driven Consumer Sales Representative to join our team at Windstream. As a Consumer Sales Representative, you will be responsible for selling Windstream products and services to customers in a designated territory.Key ResponsibilitiesSell Windstream products and services to customers in a designated...


  • Jamestown, Virginia, United States Wegmans Food Markets Full time

    Job SummaryAs a Cashier at Wegmans Food Markets, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers. You will be the face of our company, and your role will be crucial in building customer loyalty and driving sales.Key ResponsibilitiesEngage with customers in a friendly and...


  • Jamestown, Virginia, United States New York Life Insurance - Huizenga Team Full time

    About the RoleWe are seeking a motivated and results-driven Financial Service Professional to join our team at New York Life Insurance - Huizenga Team. As a key member of our team, you will be responsible for building a clientele, providing financial advice and strategies, and helping clients achieve their financial goals.Our comprehensive two-year training...