Chief Operations Director

5 days ago


Cedar Knolls, New Jersey, United States NJ 211 Partnership Full time
Job Summary
NJ 211 Partnership is seeking an experienced Chief Operations Director to lead our organization's operational excellence and drive strategic growth. As a key member of our executive team, you will oversee the implementation of our five-year strategic plan, ensuring timely delivery and measurable outcomes.

About NJ 211 Partnership
NJ 211 Partnership is a disaster response organization working in partnership with the state emergency operation center. Our mission is to empower individuals by providing information, referrals, and hope to meet a broad range of health and human service needs. We value a life-work balance and provide four weeks PTO, flex time, and hybrid schedules.

Key Responsibilities
  • Partner with the Chief Executive Officer (CEO) and Board of Directors to develop, implement, and execute NJ 211 Partnership's five-year strategic plan.
  • Lead new and continuity business plans along with tools to support efficient operations and program management.
  • Forecast, design, and introduce strategic initiatives to drive the organization's competitiveness and efficiency and meet evolving community needs.
  • Serve as spokesperson and represent the organization in high-level/high-visibility engagements with government, nonprofit, and private entities, and present organizational updates and performance reports to the Board of Trustees.

Requirements
  • Bachelor's degree required, advanced degree in business, nonprofit management, organizational development, or related field preferred.
  • Minimum of 10 years of progressive leadership experience, preferably within a nonprofit organization and/or contact center environment.
  • Proven experience in organizational management, particularly in scaling operations, strategic planning, state and federal grants administration, personnel, and government relations.
  • Collaborative spirit and strategic thinker with confidence in making difficult decisions through a combination of analysis, wisdom, experience, and optimal judgment.
  • Familiarity with technology infrastructure and operations, including CRMs, databases, and digital platforms to support organizational growth and effectiveness.

What We Offer
  • A competitive salary range of $110,000 to $130,000.
  • A generous benefits package, including health, vision, dental, and life insurance, 401(k) savings plan with employer match, paid time off, paid holidays, and hybrid work schedule.
  • The opportunity to work in a fast-paced and dynamic environment with a passionate team dedicated to helping others.


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