Operations Career Development Manager

3 days ago


Charleston, West Virginia, United States Ryder System Full time

Ryder System is a leading provider of transportation and supply chain management solutions. We are committed to building a future with our people, and we invite you to be part of it.

About the Role

The Operations Career Development Manager will play a critical role in driving business success by developing and implementing strategies to improve operational efficiency, productivity, and customer satisfaction. This position requires strong leadership and analytical skills, with the ability to collaborate effectively with cross-functional teams.

Responsibilities:
  • Workflow Management:
    • Develop and implement work analysis, planning, and scheduling processes to optimize shop operations
    • Schedule and assign work to technicians to ensure efficient use of resources
    • Monitor and analyze productivity metrics to identify areas for improvement
  • Labor Management:
    • Provide training and development opportunities to enhance employee skills and knowledge
    • Manage performance and conduct regular evaluations to ensure high-quality results
  • Customer Management:
    • Foster strong relationships with customers to understand their needs and expectations
    • Communicate regularly to ensure timely resolution of issues and maintain high levels of customer satisfaction
  • Asset Management:
    • Maintain accurate records of vehicle maintenance and repair activities
    • Evaluate equipment and tooling needs to ensure optimal shop performance
  • Quality Management:
    • Implement quality control processes to ensure consistent delivery of high-quality repairs
    • Conduct regular audits to identify areas for improvement and implement corrective actions
  • Financial Management:
    • Analyze financial data to identify trends and areas for cost reduction
    • Develop and implement strategies to optimize shop profitability
Requirements:
  • H.S. diploma/GED required; Associate's degree or Bachelor's degree preferred
  • Minimum 1-3 years of experience in a maintenance operations environment; demonstrated success in a Ryder role may be substituted for this requirement
  • Maintenance and technical experience in a shop environment required; supervisory experience preferred
  • Experience with a Shop Management System preferred; Microsoft Office intermediate preferred
Compensation and Benefits:

We offer a competitive salary range of $67,000 - $72,000 per year, plus an annual bonus, commission, and/or long-term incentive plan based on performance. Our comprehensive benefits package includes medical, prescription, dental, vision, life insurance, disability insurance options, paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.


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