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Maintenance Operations Manager

1 month ago

Charleston, West Virginia, United States Ryder System Full time

Unlock Your Career Potential at Ryder System

Ryder System is a leading logistics and transportation company that values its employees as its most important asset. As an Operations Supervisor, you will be part of a dynamic team that drives success and empowers growth.

Salary and Benefits

We offer a competitive salary ranging from $67,000 to $72,000 per annum, plus an annual bonus, commission, and long-term incentive plan based on performance. Our comprehensive benefits package includes medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Job Description

Role Summary: We are seeking an experienced Operations Supervisor to join our team in North Charleston, SC. The successful candidate will be responsible for managing the operations and personnel of a shift, ensuring business objectives and labor requirements are met, and providing exceptional customer service.

Key Responsibilities:

  • Manage workflow, including work analysis, planning, and scheduling, productivity tracking, and optimization;
  • Ensure all warranty policies and procedures are executed;
  • Provide leadership and development opportunities for assigned personnel;
  • Maintain customer relationships and resolve issues promptly;
  • Directly supervise technicians, customer service coordinators, and other staff members;
  • Conduct yard checks to ensure proper work scheduling and prioritization;
  • Manage shop floor activities to ensure root cause diagnosis by technicians and optimal yield on parts/components;
  • Assist in the development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs;
  • Ensure compliance with safety and EPA regulations and requirements;
  • Manage the customer bill back process and identify, review, and approve bill back opportunities.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent;
  • 1-3 years of experience in a maintenance operations environment;
  • Demonstrated success in a Ryder role may be substituted for this requirement;
  • Bachelor's degree preferred or additional experience;
  • Supervisory experience preferred;
  • Experience with a Shop Management System preferred;
  • Microsoft Office intermediate skills preferred;
  • Strong vehicle diagnostics and repair knowledge (preferred).
About Ryder System

Ryder System is a world-class logistics and transportation company that values innovation, sustainability, and employee development. With a rich history dating back to 1933, we have established ourselves as a leader in the industry. Join us in shaping the future of logistics and transportation, and discover the opportunities that await you at Ryder System.