Automotive Service Writer

6 days ago


Augusta, Georgia, United States Murphy Auto Group DBA MIRACLE TOYOTA Full time
Job Description

We are seeking a skilled Automotive Service Writer to join our team at Murphy Auto Group DBA MIRACLE TOYOTA. As an Automotive Service Writer, you will play a crucial role in ensuring that our customers receive exceptional service and experience.

Responsibilities:

  • Initiate automotive services and repairs by identifying performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintain automotive records by recording problems and corrective actions planned.
  • Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


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