Case Manager/Lead Case Manager

4 weeks ago

Anchorage, Alaska, United States Cook Inlet Tribal Council Inc Full time
Job Description

Job Title: Case Manager/Lead Case Manager

Department: Advocacy Program, Alaska Native Justice Center (ANJC)

Reports To: Advocacy Program Supervisor

Supervises: None

FLSA Status: Non-Exempt

Pay Grade: N5 (Case Manager), N6 (Lead Case Manager)

Job Type: Full-Time, Regular

AKBCU No ICPA Yes

Job Summary:

The Case Manager/Lead Case Manager positions provide advocacy and pro-se services to Alaska Native Justice Center (ANJC) clients. These positions work closely with ANJC Staff Attorneys and Paralegals. Our team provides civil legal services to primarily Alaska Native/American Indian victims and survivors of domestic violence, sexual assault, human trafficking, dating violence and stalking.

Key Responsibilities:

  • Provide assistance to potential participants and walk-ins through ANJC's intake process.
  • Provide Case Management services to ANJC participants.
  • Coordinate with community providers to refer services for participants, including but not limited to: resources for housing, employment, food, clothing, health care, behavioral health, and substance use treatment.
  • Develop and assist with technical and educational support to participants, which includes but is not limited to court filings and research.
  • Obtain court records, provide court accompaniment, and work effectively with diverse participants, providers, and stakeholders.
  • Assist in facilitating community partner meetings.
  • Coordinate program events and outreach.
  • Develop and present program-related trainings and presentations.
  • Develop and maintain external relationships within local community providers.
  • Work with organizational partners to develop program narrative reports.
  • Engage in community outreach events to promote awareness of ANJC.
  • Obtain, track, and document all relevant information for reporting purposes.
  • Coordinate with leadership to monitor grant-required information and strategic planning processes.
  • Participate in scheduled community meetings and webinars as requested.
  • Attend and actively participate in relevant department meetings and trainings.
  • Fill-in for absent staff when necessary.
  • Maintain confidentiality according to applicable regulations, policies, and procedures.
  • Coordinate and assist with other ANJC programs.
  • Perform all related duties as assigned.

Lead Case Manager Responsibilities:

  • Perform all functions of a Case Manager with a higher level of proficiency and responsibility.
  • Help mentor, train, and support new and current staff.
  • Assign and create presentation lists for all case managers/navigators.
  • Assist with annual reviews of internal documents and processes.
  • Responsible for the case management of cases with increasing complexity.
  • Assist with all reporting structures.
  • Attend high-level community stakeholder meetings.

Requirements:

  • Excellent verbal and written communication skills.
  • Demonstrated ability to coordinate multiple activities.
  • Strong organizational and time management skills.
  • Demonstrated ability to handle crisis situations and make sound judgments.
  • Excellent customer service skills.
  • Demonstrated ability to work in a team atmosphere.
  • Knowledge of motivational interviewing techniques.
  • Demonstrated knowledge and understanding of the social, health, education, training, and cultural needs of Alaska Native and American Indian communities.
  • Demonstrated ability to maintain confidentiality.
  • Knowledge and understanding of domestic violence/sexual assault, interpersonal violence, human trafficking, and victims of crime.
  • Knowledge of Alaska Native and American Indian culture and/or community resources.

Minimum Qualifications:

  • Case Manager
    • Associate's degree in Human Services, Counseling, Social Work, or Vocational Education and/or a related field. Relevant experience may substitute for educational requirement on a year-for-year basis.
    • Three years' experience in social services, workforce development, vocational counseling or education, or related experience.

Lead Case Manager

  • Bachelor's degree in Human Services, Counseling, Social Work, or Vocational Education and/or a related field. Relevant experience may substitute for educational requirement on a year-for-year basis.
  • Five years' experience in social services, workforce development, vocational counseling or education, or related experience.

Additional Requirements:

  • Valid Alaska driver's license and insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age; have reliable transportation and be willing/able to travel.
  • Continued employment is contingent upon results of a state and federal background check.
  • Must be willing and able to travel.

Physical Requirements:

  • Primarily works in an office setting, with extended periods of time at a desk and on a computer.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

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