Customer Service Representative
2 weeks ago
The Receptionist plays a vital role in creating a lasting impression for our clients, serving as the first point of contact for the Maison. This position is responsible for delivering exceptional customer service, conveying passion for the brand, and providing a seamless luxury experience.
Responsibilities- Greet customers in a timely, professional, and engaging manner
- Direct visitors to the appropriate person and handle inbound calls
- Provide written responses to customers' inquiries via email and chat
- Handle a wide range of customer inquiries, including hours of operation and repair process information
- Bachelor's degree in Fashion, Retail, or a related field (preferred)
- One year of experience in retail, contact center, or customer service environment
- Knowledge and enthusiasm for luxury fashion/retail
- Proficiency with Microsoft Office
- Ability to speak multiple languages (a plus)
Richemont offers a competitive compensation and benefits package for eligible employees. We are committed to delivering excellence and development opportunities for our team members.
At Van Cleef & Arpels, we value creativity, care, and a drive to succeed. If you are passionate about luxury retail and customer service, we encourage you to apply for this exciting opportunity.
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