Service Advisor

2 weeks ago


Bentonville, Arkansas, United States George Nunnally Chevrolet Full time
Service Advisor

We are seeking a highly skilled and experienced Service Advisor to join our team at George Nunnally Chevrolet. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Oversee service orders and workflow to ensure prompt, courteous, and effective service to customers.
  • Take ownership of the customer's experience by completing additional tasks that leave a positive impression.
  • Provide concierge support for owner inquiries, ensuring seamless communication and resolving any issues promptly.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently to maximize productivity.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain a high level of customer satisfaction through effective communication and issue resolution.
  • Assist in diagnosing vehicle problems, ordering parts and tools as needed.
  • Oversee administration of warranty claims and training of service department staff.
  • Reinforce company policies and adhere to industry standards.
Requirements:
  • Organized and friendly personality with excellent communication skills.
  • Demonstrated ability to manage others and prioritize tasks effectively.
  • Strong time management skills and ability to work with minimal supervision.
  • Professional, well-groomed personal appearance and a clean driving record.
  • Consistent record of service and sales success, with a strong focus on customer satisfaction.
  • Team-oriented and self-motivated, with a passion for delivering exceptional customer experiences.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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