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Point of Sale Specialist

2 months ago

Bryan, Texas, United States Wings 'N More Full time

CUSTOMER SERVICE POSITION

The Customer Service Associate plays a crucial role in direct guest interaction, being the first point of contact for our patrons. This position involves welcoming guests, managing phone inquiries, accurately processing orders, and ensuring timely delivery of completed requests, all while maintaining a friendly demeanor.

KEY RESPONSIBILITIES

Adhere to safe handling practices consistently.

Ensure that every guest leaves with a memorable and positive impression of their dining experience.

Stay informed about all product offerings and procedural updates.

Provide assistance to other team members as needed.

PRIMARY DUTIES

Lead Guest Interaction

Welcome every guest warmly.

Manage all orders and inquiries efficiently.

Accurately process all transactions through the POS system.

Encourage additional sales opportunities.

Handle payment transactions with care.

Verify the age of guests ordering alcoholic beverages and serve drinks accordingly.

Address minor customer concerns promptly and courteously.

Ensure high standards of food quality, service, and cleanliness.

Maintain a clean and well-stocked counter area.

Regularly clean tables, chairs, doors, windows, and the dining area floor.

Keep front trash receptacles clean and emptied.

Ensure restrooms are clean and adequately supplied.