Optical Operations Supervisor

5 days ago


Bend, Oregon, United States America's Best Full time
Job Description

   We are seeking an experienced Optical Operations Supervisor to oversee the daily operations of our stores, ensuring a positive customer experience from start to finish. The ideal candidate will have a proven track record in leading, coaching, and building strong associate relationships.

Key Responsibilities:
  • Monitor and achieve profit, sales, and performance goals.
  • Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
  • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
  • Ensure quality standards are met, reviewing remakes and enforcing policies to ensure compliance.
  • Communicate with the General Manager, District Manager, and Corporate Office, providing store reporting as required.
  • Ensure store promotions, advertising, and visual merchandising are in place, and all associates and doctors are aware of current promotions.
  • Supervise and motivate Opticians and CL Sales associates, ensuring timely completion of day-to-day functions.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
  • Motivate associates to exceed performance standards.
Requirements:
  • Optical sales experience is essential, with supervising experience preferred.
  • A proven ability to lead, coach, and build strong associate relationships.
  • A sound understanding of store operations and standards for success.
  • Strong communication skills (oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • The ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.

   We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits including health insurance, 401(k), paid time off, and opportunities for professional growth and advancement. We strive to deliver opportunities for long-term career fulfillment and provide training programs, access to educational courses, and internal promotions.



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