Implementation Specialist
4 weeks ago
CentralReach is a leading provider of SaaS software solutions for autism and IDD care. As an Implementation Specialist, you will play a critical role in ensuring the successful implementation of our solutions for our clients.
Key Responsibilities:
- Manage and facilitate regular calls with clients to discuss project status and success criteria
- Communicate project timelines effectively both internally and externally
- Coordinate internal status meetings with implementation specialists to ensure all risks are mitigated
- Maintain accurate documentation of projects in our system of record
- Facilitate discussion of best practice workflows with clients
- Successfully transition finished projects to support and customer success teams
- Own the end-to-end completion of complex projects
- Retain groups for a period of two weeks to address any issues and pass on necessary items to customer success
- Build strong relationships with clients and develop an understanding of their individual needs
- Translate business requirements into a robust, scalable design and drive proper change control throughout the project lifecycle
- Escalate any issues or concerns to the Manager of Professional Services
- Stay up-to-date on all new features and enhancements for CentralReach and related products
- Work with management to allocate resources
- Train clients in your area of expertise as needed
Requirements:
- 3-5 years of experience managing software implementations in a SaaS environment
- Passion for improving process and quality of work
- Ability to work effectively with various stakeholders both internally and externally
- Proven ability to manage multiple projects simultaneously while ensuring quality and attention to detail
- Previous knowledge of CentralReach platforms is a plus
- Experience working with clients to translate business requirements into system configuration
- Ability to effectively communicate new information and support clients in their individual needs
- Knowledge of healthcare compliance and HIPAA
- EMR/EHR experience is preferred but not necessary
- Bachelor's degree or equivalent work experience
At CentralReach, we are committed to providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. We value our employees and offer a comprehensive benefits package, ongoing training, and career pathing opportunities.
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