Lead Server

2 weeks ago

Salt Lake, Utah, United States Oak View Group Full time

Job Summary:

The Lead Server is a key member of our team, responsible for overseeing the serving of guests in all Club areas. This role requires a personable and organized individual who can work effectively in a fast-paced environment.

Responsibilities:

  • Responsible for setting up food and beverage service areas within clubs based on specific event needs.
  • Ensures all clubs are set prior to events.
  • Responsible for ensuring quality and hospitality throughout all Club areas.
  • Responsible for communication between counterparts of the department.
  • Responsible for organization and preparation of events.
  • Responsible for supervising team members on non-event and event days.
  • Directs any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
  • Monitors and maintains food quality.
  • Assists management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
  • Maintains, resolves, and enforces cash handling policies and procedures.
  • Monitors and enforces safe alcohol policies and procedures.
  • Monitors and maintains inventory control and product requisition.
  • Has full knowledge of food and beverage menu items and accompaniments.
  • Responsible for supervising the service of beverages to guests, including alcoholic beverages. Must check guests' ID to verify minimum age requirement for the purchase of alcoholic beverages.
  • Responsible for observing guests to respond to any additional requests.
  • Supervises the set up of club functions, including linens, dishware, glassware, and silverware.
  • Maintains sanitation, health, and safety standards in work areas.
  • Must show demonstrated ability to meet the company standard for excellent attendance.
  • Assures that the location equipment is operable and clean prior to the start of events.
  • Responsible for recognizing guests who are visibly intoxicated and taking action to cut off alcohol to such individuals.
  • Enforces all Oak View Group policies and procedures.
  • Practices excellent Human Resources skills regarding employee relations, corrective action, coaching, and counseling employees and completes all necessary HR-related paperwork.
  • Assists the management team with projects, including training, inventory, and special events.

Qualifications:

  • Ability to supervise the work of others.
  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
  • Ability to speak, read, and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possesses a valid food handling certificate or alcohol service permit if required by state or federal regulations.
  • Ability to handle cash accurately and responsibly.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Education, Qualifications, and Experience:

  • At least 1-2 years of experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education.

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