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Food and Beverage Operations Manager
1 month ago
As a Food and Beverage Operations Manager at Marriott, you will be responsible for supervising daily F&B shift operations and ensuring compliance with all F&B policies, standards, and procedures. You will manage day-to-day operations, verify quality and standards, and meet customer expectations on a daily basis. You will also maintain the operating budget and ensure that standards and legal obligations are followed.
Candidate ProfileWe are seeking a highly motivated and experienced individual with a passion for delivering exceptional customer service. The ideal candidate will have a high school diploma or GED and 4 years of experience in the food and beverage, culinary, or related professional area. Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in the food and beverage, culinary, or related professional area.
Core Work Activities- Assist in the ordering of F&B supplies, cleaning supplies, and uniforms.
- Supervise daily F&B shift operations and monitor compliance with all F&B policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Operate all department equipment as necessary and report malfunctions.
- Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Understand employee positions well enough to perform duties in employees' absence.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Monitor and maintain the productivity level of employees.
- Verify that all team members/supervisors understand the brand-specific philosophy.
- Maintain the operating budget and verify that standards and legal obligations are followed.
- Assist supervisors in understanding team members' ever-changing needs and expectations and how to exceed them.
- Celebrate and foster decisions that result in successes as well as failures.
- Communicate areas that need attention to staff and follow up to verify understanding.
- Coordinate cleaning programs in all F&B areas, identifying trends and making recommendations for improvements.
- Establish and maintain open, collaborative relationships with employees.
- Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
- Follow property-specific second effort and recovery plans.
- Stay readily available/approachable for all team members.
- Demonstrate knowledge of the brand-specific service culture.
- Provide services that are above and beyond for customer satisfaction and retention.
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serve as a role model to demonstrate appropriate behaviors.
- Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.
- Take proactive approaches when dealing with guest concerns.
- Set a positive example for guest relations.
- Stay readily available/approachable for all guests.
- Review comment cards and guest satisfaction results with employees.
- Respond in a timely manner to customer service department requests.
- Provide information to supervisors and co-workers by telephone, in written form, email, or in person.
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Perform hourly job functions if necessary.
- Extend professionalism and courtesy to team members at all times.
- Comprehend budgets, operating statements, and payroll progress reports.
- Perform other duties as assigned to meet business needs.
The salary range for this position is $61,000 to $78,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate, active, and take pride in how you maintain your well-being, optimistic, and adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
