Patient Care Coordinator
1 month ago
We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at DaVita IKC. As a key member of our care team, you will play a vital role in facilitating the planning and organization of critical activities for our patients. With a focus on delivering high-quality care, you will work closely with our Nurse Practitioners, RN Case Managers, and other healthcare professionals to ensure our patients receive the best possible care.
Responsibilities- Complete non-clinical screenings and escalate as needed.
- Help identify eligible resources for patients and navigate resources to support their care.
- Assist with the referral process and coordinate provider appointments.
- Support the clinical team in moving patients through the continuum of care by communicating with and completing tasks as directed.
- Assist the care management staff in implementing and documenting discharge care plans, including initiating referral forms, gathering clinical information, and scheduling appointments.
- Communicate directly with patients on a timely basis for all scheduling requirements.
- Maintain accurate and complete documentation of records, ensuring all forms are fully completed, legible, and have the proper signatures.
- Ensure that documents are distributed to the appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
- Demonstrate exceptional two-way communication skills using clear and well-organized oral and written techniques.
- Act in accordance with DaVita's mission and values to deliver high-quality care to our patients.
- High school diploma or GED required.
- At least two years of experience in a professional office environment.
- Ability to work with and resolve confidential information and/or issues using discretion and judgment.
- Excellent verbal communication skills over the phone.
- Proficiency with Microsoft Office/Excel/Outlook.
- Commitment to service excellence and patient satisfaction.
- Excellent verbal and written communication skills.
- Ability to work autonomously.
- 1-3 years of clinical medical office experience.
- CNA, MA experience is a plus.
- Experience coordinating care for patients, including referrals, ACO care management, and navigating insurance payors.
- Experience working in direct patient care/support.
- Experience working in a medical office environment.
DaVita IKC is a community-driven organization committed to improving patient outcomes and quality of life. We provide comprehensive care and complex chronic condition management to patients nationwide, with a focus on delivering high-quality care and exceptional patient satisfaction.
We are proud to be an equal opportunity workplace and an affirmative action employer. We value diversity and inclusion and are committed to creating a workplace where everyone feels valued, respected, and supported.
Applications are accepted on an ongoing basis. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience. DaVita offers a competitive total rewards package, which includes a 401(k) match, healthcare coverage, and a broad range of other benefits.
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