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Client Relations Coordinator

2 months ago


Columbiana, Alabama, United States Shelby County, AL Full time
Salary: $40, $60,465.60 Annually

Location: Columbiana, AL

Job Type: Full Time Classified

Department: Business Revenue

Job Overview

This pivotal role serves as the initial point of contact for the County, emphasizing the importance of exceptional customer service skills. Responsibilities encompass a variety of financial and record-keeping tasks, adhering to the regulations set forth by the Alabama Department of Revenue and County tax policies. Duties include managing collections related to sales, use, rental, lodging, and tobacco, while providing guidance to taxpayers on navigating state laws and requirements. Additional responsibilities may be assigned as necessary.
  • Exhibit professionalism and deliver outstanding customer service.
  • Review and rectify online return files daily to ensure compliance.
  • Manage accounts receivable functions, including posting and reconciliation.
  • Assist taxpayers via phone, email, and in-person with tax compliance inquiries, exercising sound judgment in public communications.
  • Maintain accurate documentation, including applications, tax returns, and correspondence with taxpayers and accountants.
  • Prepare monthly invoices and end-of-month revenue reports for assessment.
  • Conduct daily deposits and tax return batches.
  • Perform bank reconciliations for the department.
  • Collaborate closely with County accounting personnel to ensure adherence to State Audit standards.
  • Adapt to fluctuating conditions, including varying transaction volumes and workflows.
  • Set up tobacco vendors in accordance with state regulations.
  • Assist with month-end and year-end financial closing processes.
  • Carry out administrative tasks such as typing correspondence, answering calls, filing, and ordering supplies.
  • Sort and manage incoming mail.
  • Verify, enter, and collect tax amounts accurately.
  • Reconcile tax payments and prepare daily balance reports.
  • Compile and balance month-end reports.
  • Distribute tax returns, delinquency notices, and tobacco stamps.
  • Record tax audits and payment plans.
  • Open new tax accounts and maintain bankruptcy records.
  • Generate monthly tax status reports.
  • Manage tobacco stamp records and retention storage inventory.
  • Update departmental tax forms for public access.
  • Recommend policies and procedures to enhance service quality.
  • Work with tax compliance officers to process invoices for delinquent taxpayers.
  • Pursue continuing education to obtain Certified County Revenue Officer (CCRO) certification.
  • Execute all duties in a safe and efficient manner.
  • Perform other tasks as assigned by supervision.
Qualifications and Requirements

Minimum Requirements
  • High School Diploma or equivalent, supplemented by coursework in accounting/bookkeeping.
  • Two years of experience in fund accounting/bookkeeping.
  • Proficiency in Word and Excel or similar spreadsheet software in an office setting.
  • Willingness to work nonstandard hours and exceed 40 hours per week as needed.
  • Bonding may be required.
  • Additional duties as assigned by the department head or supervisor.
Preferred Requirements
  • Post-secondary education with courses in Business, Accounting, or Finance.
  • Certified County Revenue Officer (CCRO) certification.
Physical Demands & Work Environment

Working Conditions
Work is primarily sedentary, involving significant periods of sitting, walking, and occasional standing or lifting of items weighing less than 25 pounds.

Physical Requirements
Work is conducted in an office environment.
Conditions of Employment

Examinations: No written or performance examination is required for this position. Applicants are evaluated based on their education, training, experience, and other specified requirements.

Background Check: A thorough background check will be conducted as part of the pre-employment process.

Drug Screening: Candidates must pass a drug test after receiving a conditional offer of employment.

Shelby County, Alabama is an Equal Opportunity Employer, considering qualified applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status.

Shelby County offers a competitive benefits package, including:
  • Annual and Sick Leave Accrual.
  • Personal Day accrual.
  • Paid holidays.
  • Enrollment in The Employees Retirement System.
  • Health and Dental Insurance.
  • Basic Life/AD&D Insurance.
  • Short-term Disability Insurance.
  • Annual Longevity Pay.
Additionally, a variety of voluntary benefits are available for eligible employees to purchase.