Hospitality Service Supervisor

18 hours ago


Los Angeles, California, United States Soho House & Co. Full time
About the Role

We are seeking a Hospitality Service Supervisor to join our team at Soho House & Co. This role will play a critical part in ensuring seamless and positive experiences for all members and guests.

As a key member of our front office team, you will supervise front desk agents, manage staff schedules, inventory, and bookkeeping, and contribute to yearly departmental goals related to payroll, expenses, staffing levels, and guest service. You will also partner with the Front Office Manager to develop efficiency in the member and guest check-in process and welcome experience.

Main Responsibilities:

  • Supervise front desk agents, providing guidance and support to ensure exceptional customer service.
  • Manage staff schedules, inventory, and bookkeeping, ensuring accurate financial records and efficient operations.
  • Contribute to yearly departmental goals, focusing on payroll, expenses, staffing levels, and guest service.
  • Participate in identifying talent gaps, interviewing, and hiring staff, as well as hosting staff meetings and training opportunities.
  • Ensure that all new hires receive proper New Hire Training.

Requirements:

  • Minimum 3+ years of experience, including 1+ year of FO supervisory experience.
  • Detail-oriented, able to multitask, and work in a fast-paced environment.
  • Computer skills, Excel, MS Word, MRM, Salesforce, and Opera preferred.
  • Customer service oriented and excellent verbal and written communication skills.
  • Bilingual language skills a plus.
  • Hospitality degree preferred.
  • Flexible schedule, evenings, weekends as needed.

Benefits:

  • Competitive compensation packages featuring global benefits and perks.
  • Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
  • Paid Time Off: Full-time Employees have sick days + vacation days.
  • Career Development: Soho House can progress your career domestically or internationally, managerially or technically.
  • Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach, and sustainability.
  • Learning & Development: An extensive range of internally and externally run courses available for all employees.

Salary Range: $70,000—$75,000 USD



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