Customer Experience Representative
5 days ago
Job Title: Customer Experience Representative
">About Flagstar Bank:
We are a forward-thinking financial institution committed to delivering personalized banking solutions and exceptional customer experiences.
Salary: $40,000 - $60,000 per year, depending on experience
Job Description:
We are seeking a highly motivated Customer Experience Representative to join our team. As a key member of our branch staff, you will provide outstanding customer service, resolve issues promptly, and work collaboratively with our team to achieve business objectives.
Key Responsibilities:
- Provide exceptional customer service by greeting clients, responding to their needs, and resolving issues in a timely and professional manner
- Process financial transactions, including deposits, withdrawals, and loan applications
- Work closely with our sales team to identify opportunities for growth and develop strategies to meet business objectives
- Maintain accurate records and reports, ensuring compliance with regulatory requirements
- Prioritize tasks, manage multiple projects simultaneously, and meet deadlines
Requirements:
- High School Diploma or Equivalent required; degree in finance, banking, or related field preferred
- 1-3 years of customer service and sales experience, preferably in the financial industry
- Strong communication and interpersonal skills, with ability to build rapport with diverse client base
- Basic knowledge of financial products and services, with willingness to learn and adapt to new systems and processes
What We Offer:
- A competitive salary range of $40,000 - $60,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Ongoing training and development opportunities to enhance your skills and advance your career
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
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