Customer Experience Representative

5 days ago


Grosse Pointe, Michigan, United States Flagstar Bank Full time

Job Title: Customer Experience Representative

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About Flagstar Bank:

We are a forward-thinking financial institution committed to delivering personalized banking solutions and exceptional customer experiences.

Salary: $40,000 - $60,000 per year, depending on experience

Job Description:

We are seeking a highly motivated Customer Experience Representative to join our team. As a key member of our branch staff, you will provide outstanding customer service, resolve issues promptly, and work collaboratively with our team to achieve business objectives.

Key Responsibilities:

  • Provide exceptional customer service by greeting clients, responding to their needs, and resolving issues in a timely and professional manner
  • Process financial transactions, including deposits, withdrawals, and loan applications
  • Work closely with our sales team to identify opportunities for growth and develop strategies to meet business objectives
  • Maintain accurate records and reports, ensuring compliance with regulatory requirements
  • Prioritize tasks, manage multiple projects simultaneously, and meet deadlines

Requirements:

  • High School Diploma or Equivalent required; degree in finance, banking, or related field preferred
  • 1-3 years of customer service and sales experience, preferably in the financial industry
  • Strong communication and interpersonal skills, with ability to build rapport with diverse client base
  • Basic knowledge of financial products and services, with willingness to learn and adapt to new systems and processes

What We Offer:

  • A competitive salary range of $40,000 - $60,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
  • Ongoing training and development opportunities to enhance your skills and advance your career
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration


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