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Pet Care Coordinator
1 month ago
Job Summary
The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizing productivity and ensuring good communication with associates and clients.
Responsibilities
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively promote hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity.
- Maximize the number of pets seen by the hospital team through efficient and productive hospital operations.
- Provide professional, efficient, and exceptional service at all times, including educating clients about pet health needs and hospital services.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Requirements
- Leadership
- Customer Focus
- Peer Relationships
- Integrity & Trust
- Action Oriented
- Listening
- Preventative care and OWPs
The Five Principles
- Quality – The consumer is our boss, quality is our work, and value for money is our goal.
- Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency – We use resources to the full, waste nothing, and do only what we can do best.
- Freedom – We need freedom to shape our future; we need profit to remain free.
