Customer Service Team Lead

5 days ago


Hermitage, Pennsylvania, United States First National Bank Full time
Job Summary

This position is primarily responsible for the development of contact center staff. The incumbent provides guidance, coaching, recognition, motivation, and training to all employees and team members to meet or exceed established department goals.

Key Responsibilities
  • Develop and implement training programs to enhance staff performance and productivity.
  • Provide coaching and feedback to team members to improve their skills and knowledge.
  • Collaborate with other departments to ensure alignment and effective communication.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers and internal partners.
Requirements
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience in customer service or a related field.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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