Claims Resolution Specialist

2 days ago


Reading, Pennsylvania, United States The Travelers Companies, Inc. Full time
Company Overview

The Travelers Companies, Inc. is a leading property casualty insurer that has been serving customers for over 160 years.

We are committed to delivering extraordinary results and fostering an inclusive workplace where our employees can grow and thrive.

Job Description

As a Claims Resolution Specialist - Workers Compensation, you will be responsible for handling all aspects of workers compensation claims, including investigating, evaluating, negotiating, and resolving claims on losses of lesser value and complexity.

You will work closely with our business insurance customers to help their injured employees return to work as soon as medically appropriate.

This role requires strong analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.

Salary

The estimated salary range for this position is $48,700.00 - $80,400.00 annually, based on national market rates and industry standards.

Required Skills and Qualifications

To be successful in this role, you must have:

  • Bachelor's Degree or a minimum of 2 years of work or customer service-related experience.
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities while facing ambiguity.
  • Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.
  • Ability to own and manage all assigned tasks.
  • Provide excellent customer experience by communicating effectively, verbally and written.
Benefits

Travelers offers a comprehensive benefits package, including:

  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches employee 401(k) contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.


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