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Support Representative Position

2 weeks ago

Newport, Kentucky, United States Hustle Notice Biz Full time

**Support Representative Position Overview**

Hustle Notice Biz is hiring a Support Representative to work closely with our valued customers. As a frontline representative, you will be the primary point of contact for customers seeking assistance with company products and services.

Your primary responsibilities will include managing customer inquiries, resolving issues and complaints, and maintaining knowledge of company products and services.

You will use your strong problem-solving abilities and attention to detail to provide timely and accurate information to customers. Additionally, you will document customer interactions in the CRM system for tracking and reporting purposes.

Key Responsibilities:

  • Manage customer inquiries and provide timely and accurate information.
  • Resolve customer issues and complaints effectively and professionally.
  • Maintain knowledge of company products and services to provide comprehensive support.
  • Document customer interactions in the CRM system for tracking and reporting purposes.

Requirements:

  • High school diploma or equivalent; associate degree preferred.
  • Proven experience in customer service or related field.
  • Excellent verbal and written communication skills.