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Veterinary Front Office Manager

2 months ago

Winter Garden, Florida, United States Winter Garden Animal Hospital Full time
Job Overview

We are seeking a highly skilled and organized Veterinary Front Office Manager to join our team at Winter Garden Animal Hospital. As a key member of our front office staff, you will be responsible for maintaining a smooth and efficient workflow, ensuring exceptional patient care and client satisfaction.

Key Responsibilities
  • Front Office Supervision: Oversee and coordinate the daily activities of our front office team, ensuring that all tasks are completed in a timely and accurate manner.
  • Patient Scheduling: Manage patient scheduling, including appointment bookings, cancellations, and rescheduling.
  • Client Communication: Provide exceptional client service, responding to phone calls, emails, and in-person inquiries in a professional and courteous manner.
  • Administrative Tasks: Maintain accurate and up-to-date records, including patient files, inventory, and financial reports.
  • Team Collaboration: Work closely with our veterinary team to ensure seamless communication and coordination of patient care.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on providing exceptional service.
  • Leadership Skills: Ability to lead and motivate a team, with a strong focus on teamwork and collaboration.
  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with clients, staff, and veterinarians.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
  • Professional Growth Opportunities: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a focus on teamwork and client satisfaction.