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Customer Service Representative

2 months ago

Jackson, Wisconsin, United States Fox Bros. Piggly Wiggly Full time
Job Summary

Fox Bros. Piggly Wiggly is a 100% employee-owned grocery chain with 9 locations in Southeastern Wisconsin. We have been recognized as a Top Workplace by the Milwaukee Journal Sentinel for several years in a row.

This role is responsible for providing exceptional customer service and ensuring the front end of the store is well-maintained, safe, and running efficiently.

Key Responsibilities
  • Provide positive communication and customer relations skills to ensure a high level of customer satisfaction.
  • Embody and live our Company Mission Statement.
  • Display and maintain our SOUP commitment: Sense of Urgency, Please.
  • Work collaboratively as a team player, being flexible, versatile, supportive, positive, and willing to do one's fair share.
  • Meet and maintain position availability, attendance, and punctuality expectations.
  • Work efficiently and effectively in a fast-paced, multi-changing work environment and adapt to change.
  • Present a positive image, adhering to good hygiene, wearing company-approved apparel, name tags, and hair nets where required.
  • Meet position productivity, accuracy, and quality, dependability, and physical requirements.
  • Adhere to company and department policies, practices, and procedures.
  • Understand that work schedules may vary based on store needs, season, and include working holidays, weekends, and varied shifts.
Requirements
  • Previous experience working in customer service in a retail or grocery environment, with prior experience as a Front End Associate for Fox Brothers Piggly Wiggly being highly desirable.
  • Able to perform department operations, practices, and procedures within a retail or grocery environment.
  • Self-directed, results-oriented, and project a positive business image, leading by example.
  • Good attention to detail and follow-through skills.
  • Excellent customer relations skills.
  • Meet department productivity, policy, standard operating procedures, quality, and safety requirements.
  • Operate department equipment safely and efficiently, including scanners, cash registers, calculators, and basic office equipment.
  • Meet physical requirements.
Equipment/Tools Operated

Proficient skills in operation of scanners, cash registers, calculator, and basic office equipment such as a fax, copier, etc.