Customer Service Representative

1 week ago


Surprise, Arizona, United States Wyyerd Group LLC Full time

We are seeking a highly skilled Customer Service Representative to join our team at Wyyerd Group LLC. As a key member of our customer support team, you will be the first point of contact for customers who are interested in our services.

About the Role

This is a customer-facing role that requires strong communication and problem-solving skills. You will be responsible for assisting customers with internet and phone service, moves, adds, cancellations, and changes, as well as billing-related inquiries.

As a Customer Service Representative, you will be proactive in recognizing customer needs and providing solutions or referring them to associates who can provide quick and accurate resolutions. You will also actively seek to sell and up-sell products and services that may be beneficial to customers.

The ideal candidate will have 2+ years of customer service experience, familiarity with customer record systems and practices, and typing skills of 40+ words per minute. A high school diploma is required, and a degree in a related field is an asset.

Responsibilities
  • Provide positive outstanding customer service in all aspects of customer contact
  • Manage customer concerns while meeting company goals
  • Suggest products and services for customer needs
  • Promote our products and services and up-sell where appropriate for customers
  • Handle inbound phone calls, email inquiries, and walk-in customer needs
  • Assist customers with billing inquiries and ensure billing accuracy
  • Troubleshoot basic technical issues to obtain First Call Resolution
  • Provision new services, moves, adds, cancellations, and changes in network management system as needed
  • Attend community events as required
Requirements
  • Familiarity with customer record systems and practices
  • Familiarity with Google suite of office tools
  • 2+ years customer service experience
  • Typing skills of 40+ words per minute
  • High school diploma
  • Highly organized, detail-oriented, and communicative with colleagues and leaders
  • Ability to adapt to a fast-moving and changing environment
  • Must enjoy working with the public, both on the telephone and in person
  • Ability to troubleshoot and identify customer needs
  • Ability to multitask, prioritize, and manage time effectively
Estimated Salary Range:

$45,000 - $65,000 per year, depending on experience



  • Surprise, Arizona, United States VetJobs Full time

    VetJobs, a leader in sourcing qualified talent for open roles, is seeking a Sales and Customer Service Representative to join our team.About the OpportunityAs a Sales and Customer Service Representative, you will be responsible for providing exceptional service to retail customers, answering their inquiries on product selection, pricing, availability, and...


  • Surprise, Arizona, United States State Farm Insurance Full time

    Are you a motivated self-starter looking for a rewarding career in the insurance industry?Company OverviewState Farm is a leading insurance company that seeks a qualified professional to join their winning team as a Licensed Customer Service Representative. As a key member of the team, you will be responsible for providing prompt, accurate, and friendly...


  • Surprise, Arizona, United States SunWest Federal Credit Union Full time

    Role OverviewWe are seeking an exceptional Branch Representative II to join our team at SunWest Federal Credit Union. This role is a fantastic opportunity for individuals who thrive in customer-facing environments and possess excellent communication skills.Salary: $55,000 - $65,000 per annum, depending on experience and qualifications.Job...


  • Surprise, Arizona, United States Surprise Ford Full time

    Role OverviewWe are seeking a highly motivated and customer-centric individual to fill our Customer Service Coordinator position at Surprise Ford.This is an exciting opportunity for someone looking to start a new career in the automotive industry, providing exceptional customer service and supporting the sales team.ResponsibilitiesGreet customers, direct...


  • Surprise, Arizona, United States Surprise Ford Full time

    Job Title: Lot Attendant RepresentativeAre you looking for a challenging role in a fast-paced environment? Surprise Ford is seeking a reliable and detail-oriented Lot Attendant Representative to join our team.About the Job:Parking and retrieving vehicles from various locations, including off-site storage facilities.Providing excellent customer service by...


  • Surprise, Arizona, United States Ulta Beauty Full time

    At Ulta Beauty, we're looking for a talented Customer Service Ambassador to join our team. As a key member of our sales floor, you'll be responsible for creating an exceptional guest experience through personalized service and product knowledge.About the RoleWe're committed to helping our guests look and feel their best, and we need someone who shares our...


  • Surprise, Arizona, United States Tokyo Inc Full time

    About Tokyo Joe'sWe're more than just a restaurant, we're a community-driven team that empowers our members to grow and thrive. We offer a supportive environment where you can hone your customer service skills, learn new things, and put your personality on display.


  • Surprise, Arizona, United States Wyyerd Group LLC Full time

    Wyyerd Fiber Sales OpportunityWe are seeking a goal-oriented Sales Territory Representative to join our team at Wyyerd Group LLC. This full-time role offers unlimited commission and career advancement opportunities.This sales position is ideal for professionals who thrive on meeting new people, selling essential services, and being on the move. Previous...

  • Lot Attendant

    1 week ago


    Surprise, Arizona, United States Surprise Ford Full time

    We are seeking a Lot Attendant to join our team at Surprise Ford. This is a full-time and part-time position available.Key Responsibilities:Parking service customer vehiclesAssisting service advisors with customersMoving and parking cars in tight spacesDriving a standard transmission vehicleRetrieving and delivering vehicles to off-property...


  • Surprise, Arizona, United States Trapper's Sushi Surprise Full time

    About the RoleTrapper's Sushi is seeking a skilled Customer Service Ambassador to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for every guest.Key ResponsibilitiesWelcome guests and ensure a smooth entry processManage wait times and...


  • Surprise, Arizona, United States Floor & Decor Full time

    About Us: Floor & Decor is a leading retailer of hard-surface flooring, offering a wide selection of products to fit any style or budget. As a Retail Sales Associate at Floor & Decor, you'll be part of a dynamic team that provides exceptional customer service and supports the success of our stores.Job Summary: We're seeking a highly motivated and...


  • Surprise, Arizona, United States Mutual of Omaha Full time

    We are seeking a motivated and results-driven Financial Representative Trainee to join our team in Phoenix, AZ. This is an excellent opportunity for individuals who want to launch their career in the insurance industry.About the RoleAs a Financial Representative Trainee, you will participate in a comprehensive program designed to equip you with the skills...


  • Surprise, Arizona, United States United States Postal Service Full time

    Company OverviewThe United States Postal Service (USPS) is a government-related agency that employs nearly 1 million people. As the largest agency in terms of employees, it operates over 30,000 post office locations and delivers over 170 billion pieces of mail annually.Salary and BenefitsThe USPS offers competitive pay, with starting salaries ranging from...

  • Donation Attendant

    1 week ago


    Surprise, Arizona, United States Cotton Store (Cotton & Greenway) Full time

    Job Title: Donation Attendant - Customer Experience SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Donation Attendant - Customer Experience Specialist at Cotton Store (Cotton & Greenway) in Surprise, Arizona.About the Role:The primary responsibility of this role is to provide exceptional customer service while...


  • Surprise, Arizona, United States Surprise Ford Full time

    West Valley Ford dealership is currently offering a lucrative opportunity for skilled Lube Service Technicians. If you possess exceptional customer service skills and a solid understanding of general automotive knowledge, we would like to discuss this position further.Key Responsibilities:We are seeking a technician who can provide high-quality lube...

  • Retail Associate

    4 weeks ago


    Surprise, Arizona, United States Sam's Club Full time

    Job SummaryWe are seeking a skilled Retail Associate to provide exceptional customer service and support to our members at Sam's Club. This role is responsible for ensuring a positive member experience by assisting with purchases, answering questions, and maintaining a clean and organized store environment.Key Responsibilities- Assist members with purchasing...

  • Spa Associate

    1 week ago


    Surprise, Arizona, United States Hand & Stone Corp Full time

    About Hand & Stone Massage and Facial SpaHand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.We are seeking a highly motivated Spa Associate to join our...


  • Surprise, Arizona, United States Tenet Healthcare Corporation Full time

    About Abrazo Health">Welcome to Abrazo Health Network, where making a real difference in people's lives is at the heart of everything we do. Our goal is to provide a supportive environment where our team members can thrive and deliver exceptional patient care.We're seeking an experienced RN ED Full Time Days candidate who is passionate about delivering...


  • Surprise, Arizona, United States Chili's Grill & Bar Full time

    Company OverviewWe are a leading casual dining restaurant chain, dedicated to providing exceptional service and quality food to our guests. Our team members play a crucial role in delivering this experience. SalaryThe estimated annual salary for this position is between $25,000 and $35,000, depending on experience and qualifications. This includes an hourly...


  • Surprise, Arizona, United States Optum Full time

    OverviewAt Optum, we are committed to delivering care and connecting people with the resources they need to live healthier lives. As a Per Diem Patient Access Representative, you will play a vital role in our mission by providing patient-oriented service in a clinical or front office setting.About the RoleResponsible for delivering exceptional customer...