Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Wyyerd Group LLC. As a key member of our customer support team, you will be the first point of contact for customers who are interested in our services.
About the RoleThis is a customer-facing role that requires strong communication and problem-solving skills. You will be responsible for assisting customers with internet and phone service, moves, adds, cancellations, and changes, as well as billing-related inquiries.
As a Customer Service Representative, you will be proactive in recognizing customer needs and providing solutions or referring them to associates who can provide quick and accurate resolutions. You will also actively seek to sell and up-sell products and services that may be beneficial to customers.
The ideal candidate will have 2+ years of customer service experience, familiarity with customer record systems and practices, and typing skills of 40+ words per minute. A high school diploma is required, and a degree in a related field is an asset.
Responsibilities- Provide positive outstanding customer service in all aspects of customer contact
- Manage customer concerns while meeting company goals
- Suggest products and services for customer needs
- Promote our products and services and up-sell where appropriate for customers
- Handle inbound phone calls, email inquiries, and walk-in customer needs
- Assist customers with billing inquiries and ensure billing accuracy
- Troubleshoot basic technical issues to obtain First Call Resolution
- Provision new services, moves, adds, cancellations, and changes in network management system as needed
- Attend community events as required
- Familiarity with customer record systems and practices
- Familiarity with Google suite of office tools
- 2+ years customer service experience
- Typing skills of 40+ words per minute
- High school diploma
- Highly organized, detail-oriented, and communicative with colleagues and leaders
- Ability to adapt to a fast-moving and changing environment
- Must enjoy working with the public, both on the telephone and in person
- Ability to troubleshoot and identify customer needs
- Ability to multitask, prioritize, and manage time effectively
$45,000 - $65,000 per year, depending on experience
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