Customer Service Representative

1 week ago


Surprise, Arizona, United States State Farm Insurance Full time

Are you a motivated self-starter looking for a rewarding career in the insurance industry?

Company Overview

State Farm is a leading insurance company that seeks a qualified professional to join their winning team as a Licensed Customer Service Representative. As a key member of the team, you will be responsible for providing prompt, accurate, and friendly customer service.

Salary and Benefits

The base salary for this position is $50,000 per year, depending on experience, plus paid vacation and 401k with 3% employer match. You will also receive valuable experience and growth potential/Opportunity for advancement within my office.

Job Description

This role involves establishing customer relationships and following up with customers as needed. You will provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Additionally, you will use a customer-focused, needs-based review process to educate customers about insurance options.

Required Skills and Qualifications

To succeed in this role, you must have:

  • A Property & Casualty license (required)
  • A Life and Health license (required)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
Work Schedule

This is a full-time position with a 40-hour workweek, Monday-Friday, 8:30-5:00 p.m. with a 45-minute lunch break. No late nights or weekends are required.

About State Farm

State Farm is a Fortune 500 company that operates independently from State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.



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