IT Service Management Project Manager

4 days ago


Houston, Texas, United States Visionary Innovative Technology Solutions LLC Full time

**Job Title:** SNOW Project Manager Catalogue

**Job Summary:** We are seeking a highly skilled Project Manager to lead our IT Service Management (ITSM) programs. The successful candidate will be responsible for managing and driving end-to-end ITSM projects, including implementing ITIL processes, service catalog transformation, and driving automation across IT services.

**Key Responsibilities:**

  • Collaborate with stakeholders to assess project requirements, review strategies, drive decision, implementation, and governance.
  • Manage several key/strategic projects at any given point in time, preferably for ITSM.
  • Stakeholder Management (internal/client) up to the Director/VP career stage while ensuring high levels of client satisfaction.
  • Handle commercial acumen, including estimation, budgeting, earned value analysis, and maintaining GM & OI.
  • Maintain strong business communication, presentation, and conflict management.
  • Maintain and deliver quality metrics, burn down charts, progress, and status reporting at Portfolio Level.
  • Manage relationships & status reporting within the organization, with clients & applicable third parties.
  • Manage internal and external dependencies for the projects.
  • Create and track a plan to deliver the program goals, including the technical implementation plan.
  • Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.
  • Scope (requirements)/backlog management, quality management, and risks and issues management.
  • Create & manage end-to-end program plans.
  • Accountable for end-to-end delivery of overall project.
  • Accountable & lead to deliver agreed solutions with agreed quality.

**Requirements:**

  • Graduate (minimum), MBA (IT/Operations) is preferred.
  • 8-10 years of minimum project management experience in IT.
  • ITIL or ITSM certifications preferred. PMP certification is desirable.
  • Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred).

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