IT Support Specialist

4 days ago


Riviera Beach, Florida, United States eXcell Full time

We are eXcell, a leading provider of IT solutions, and we're seeking a highly skilled Tech Cafe Technician to join our team onsite in West Palm Beach, FL.

This is an exceptional opportunity for a talented individual to provide operational support for our client's desktop and network environment, including Microsoft Windows-related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices.

As a Tech Cafe Technician, you will be responsible for:

  • Providing mobile device support (iPhone and Android)
  • Troubleshooting tablets and phones
  • Working with end users to survey existing software and files for transfer to new machine
  • Troubleshooting applications using provided documentation
  • ServiceNow and ITIL knowledge - Preferred but not required

The ideal candidate will have expertise in Microsoft Windows 10 and Office 365 troubleshooting and configuration, experience supporting MS Office O365, One Drive, and Outlook, and knowledge of Active Directory users and computers.

We offer a comprehensive benefit package that includes Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, and Employee Discounts.

Estimated salary range: $60,000 - $80,000 per year, depending on experience.



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