Restaurant Manager

6 days ago

Fort Lauderdale Florida, United States Seminole Gaming Full time
About Us

Seminole Gaming is a world-renowned entertainment, gaming, and hospitality destination. Our flagship resort, Seminole Hard Rock Hotel & Casino Hollywood, offers an unparalleled experience with 638 upscale guestrooms, 168 luxury guestrooms, and 465 newly redesigned guestrooms. Our resort features a 42,000 square-foot Rock Spa & Salon, a 13.5-acre recreational water experience, 19 dining outlets, and 20 bars and lounges.

Job Summary

We are seeking a highly skilled Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for the operation of our venue, ensuring the utmost level of guest service and team member performance. You will assist in the training and evaluating of restaurant personnel, enforce food and beverage policies and procedures, and promote positive customer relations.

Responsibilities
  • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
  • Ensure that all set-up duties are completed on time.
  • Assist in the training and evaluating of restaurant personnel and enforce food and beverage policies and procedures.
  • Promote positive customer relations; handle customer complaints.
  • Clearly demonstrate to guests and team members a commitment to service excellence through the effective implementation and delivery of the 5F's Standards at all times.
  • Foster a winning, solution-oriented work environment, motivating and engaging team members to continuously deliver the best possible service to our guests.
  • Inspect and ensure that all facilities and equipment are in excellent working condition and meet all regulatory requirements.
  • Provide for ongoing inspections and taste tests to insure consistency and outstanding quality in both food and service.
  • Ensure activities comply with relevant statutory and regulatory requirements, legal demands, and professional and ethical standards.
  • Comply with all internal policies and procedures.
  • Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Conduct personal behavior and select, train, coach, counsel, appraise, and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
Qualifications

We are seeking a highly skilled Restaurant Manager with a degree in Hospitality, Business, or a related field and a minimum of two (2) years of experience as a high-end Restaurant Manager or the equivalent combination of education and experience. Knowledge of the principles and practices within the Food & Beverage/Hospitality profession is required. Must have experience in supervising professional hospitality teams.

Work Environment

The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors, including second-hand smoke, excessive noise, and constant exposure to the general public.

Closing

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

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