Customer Service Liaison
4 days ago
The Auto Parts Support Specialist plays a vital role in the Aftermarket Auto Parts Alliance, Inc. team, providing exceptional customer service and support to clients across 12 states. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
* Provide top-notch customer service, addressing inquiries, resolving issues, and meeting quality standards.
* Process orders, invoices, and credit transactions with accuracy and efficiency.
* Retrieve parts to fulfill customer orders, ensuring timely delivery and satisfaction.
* Collaborate with colleagues to achieve team goals and objectives.
Requirements
* High school diploma or equivalent; one year of experience in customer service and parts experience preferred.
* Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
* Basic computer skills and familiarity with Vision Order processing systems advantageous.
Benefits
* Competitive salary: $45,000 - $60,000 per annum (based on location and experience).
* Comprehensive benefits package, including medical, dental, and vision coverage.
* Generous paid time off, holidays, and sick leave.
* Opportunities for professional growth and development within the company.
Work Environment
This role is based in a dynamic, moderately stressful work environment. The ideal candidate will be able to maintain a high level of productivity while prioritizing tasks and managing multiple demands. Regular exposure to outside weather conditions and occasional exposure to hazardous materials are inherent aspects of this position. However, safety protocols are in place to ensure a safe working environment.
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