Transportation Operations Manager

6 days ago


Jackson, Michigan, United States Tri-County International Trucks Full time
Company Overview
Tri-County International Trucks is a leading provider of medium/heavy-duty truck services. We are committed to delivering exceptional customer experiences and driving business growth.

Salary
The estimated salary for this position is $85,000 - $110,000 per year, based on industry standards and market conditions.

Job Description
The Transportation Operations Manager will be responsible for overseeing the Service Department's day-to-day operations, ensuring customer satisfaction, and driving business growth. Key responsibilities include:
  • Managing service department personnel and resources to meet business objectives.
  • Coordinating with vendors and suppliers to ensure seamless service delivery.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.

Required Skills and Qualifications
To be successful in this role, you will need:
  • A minimum of 8 years of technical experience in the medium/heavy-duty truck industry.
  • Customer-sensitive skills, including listening, understanding, and communicating professionally with customers.
  • Strong leadership and management skills, with the ability to motivate and guide a team.
  • Excellent written and verbal communication skills.

Benefits
We offer a comprehensive benefits package, including:
  • A competitive compensation package, including a 401K match, medical, dental, vision, legal plan, and identity theft insurance.
  • Relaxed Sunday schedule and six paid holidays.
  • Paid vacation and employee pricing on parts and free truck rental.

Others
In addition to the above, the Transportation Operations Manager will also be responsible for:
  • Reviewing warranty performance statements on ISIS monthly.
  • Reviewing warranty charge backs with Warranty Administrator weekly.
  • Reviewing open repair orders over 30 days to ensure closure and payment.


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