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Healthcare Equipment Customer Support Supervisor

2 months ago

SaintBauzilledePutois, Occitanie, United States Rotech Inc Full time
About Rotech

Rotech Healthcare Inc. plays a vital role in providing ventilators, oxygen therapy, sleep apnea solutions, wound care products, diabetic care, and home medical devices. Their mission focuses on improving patients' quality of life by actively engaging them in their care and empowering them to manage their health and treatment at home. Rotech is committed to delivering high-quality medical products, services, and outstanding customer support across multiple locations in 45 states.

Position: Customer Support Supervisor

Key Responsibilities

We are seeking a dedicated Customer Support Supervisor to join our team. In this capacity, you will oversee and participate in customer service activities to ensure compliance with Rotech's protocols as outlined in the company's Policies and Procedures. Your primary responsibilities will include monitoring information collection for patients, referral sources, and third-party payers.

Essential Duties and Responsibilities

(Reasonable accommodations can be made for individuals with disabilities. Please note that this job description does not encompass all duties or responsibilities required for the role. Responsibilities may change at any time without notice.)

  • Address patient equipment concerns
  • Collect necessary billing documentation and annual oxygen orders consistently
  • Comply with company policies, procedures, and patient protocols
  • Adhere to all current government/state regulations and professional standards in patient care and information collection
  • Review subordinate documentation for quality assurance
  • Develop proficiency in current home medical equipment products and services offered by the company
  • Ensure timely and effective service to patients and referrals
  • Utilize sound judgment to meet objectives in patient services
  • Monitor referrals and manage open discharges
  • Engage in the Performance Improvement program to align with company and JCAHO standards
  • Manage telephone communications from referral sources and customers
  • Verify documentation for accuracy in accordance with policy
  • Troubleshoot issues related to orders, supplies, and insurance billing
  • Collaborate with physicians, patients, office staff, and other team members
  • Provide direct oversight for Customer Service Representative staff
  • Perform other assigned duties as needed
Qualifications

Employment Requirements

  • Pass a background investigation (company-wide)
  • Clear drug screening (if applicable)
  • Possess a valid driver's license in the state of residence with a clean driving record (if applicable)

Required Education and/or Experience

  • High school diploma or GED equivalent

Preferred Education and/or Experience

  • Experience with medical equipment
  • Understanding of medical billing practices and reimbursement
  • Background in the medical field and administrative record management
  • One year of relevant work experience
  • Familiarity with medical terminology

Skills and Competencies

  • Effective communication in English (both verbal and written)
  • Ability to interpret various forms of communication
  • Maintain confidentiality and handle sensitive information with care
  • Multi-task with attention to detail
  • Self-motivated with strong organizational and problem-solving abilities
  • Work effectively both independently and as part of a team

Machines, Equipment, and Technical Skills

  • Email communication
  • Internet navigation and research
  • Proficiency in Microsoft applications such as Outlook, Word, and Excel
  • Operate office equipment including fax machines, copiers, printers, phones, computers, and/or tablets

Physical Demands

  • Occasionally lift and transport office equipment
  • Requires close vision for small print on devices and paperwork
  • Involves contact with patients and equipment, potentially exposing to pathogens
  • Lift and move patient equipment (minimum of 35 pounds)
  • Includes sitting, walking, standing, talking, and listening
Rotech Information

Benefits

  • 401k
  • Medical, Dental, and Vision coverage
  • Life Insurance and Disability benefits
  • Paid Time Off and Holidays
  • Employee Discount Program
  • Employee Recognition and Incentive Programs
  • Mileage and Telephone reimbursement (if applicable)

Take the Right Step and Submit your Resume Today The hiring team carefully reviews resumes and reaches out to applicants with relevant experience. Positions remain open for at least 5 days and are filled when a suitable candidate is found. Rotech Healthcare Inc. values equal opportunities for all individuals, without discrimination based on race, gender, age, or any other protected characteristic.