Deli Operations Manager

2 days ago

Minneapolis, Minnesota, United States Restaurant Depot Full time

Job Title: Deli Operations Manager

Job Summary:

The Deli Operations Manager is responsible for ensuring that all available product in the warehouse is out for sale and maintained with the strictest freshness policies in accordance with Company direction and HACCP Guidelines. This role also involves developing relationships with customers to drive sales goals, minimize losses, and provide a mutual benefit for all.

Key Responsibilities:

  • Demonstrate teamwork to ensure customer satisfaction and a pleasant, safe working and shopping environment.
  • Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions.
  • Effectively communicate with customers and respond to questions and requests in a timely manner.
  • Operate equipment (e.g., box cutter, knives, scales, compactor, hi-los, scooters, scissor lifts) according to company and OSHA guidelines.
  • Follow basic product handling procedures in accordance with company and HACCP policy. Always working with our "Always Fresh" mentality.
  • Responsible for product presentation, rotation, labeling, replenishment, and backstock organization.
  • Ensure in-stock position of available product while monitoring inventory levels through frequent cycle counts.
  • Maintain working knowledge of all warehouse equipment.
  • Gain and demonstrate a high level of operational execution and product knowledge.
  • Ensure consistent execution of all Department operating procedures in accordance with Corporate Audit.
  • Utilize accomplished selling skills to secure additional sales and use suggestive selling techniques to increase sales of products.
  • Communicate code dating issues and shrink opportunities and monitor product quality to reduce shrink.
  • Plan work duties appropriately during the scheduled shift to accomplish all assigned tasks. Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.
  • Assist senior managers with interviewing, hiring, and scheduling needs.
  • Adhere to all local, state, and federal laws, and company guidelines; comply with and reinforce all food safety and safety regulations/guidelines/procedures and programs; report all issues and illegal activity, including robbery, theft, or fraud.
  • Assist general team members as needed.
  • Assist in other areas of the warehouse as needed and requested.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Requirements:

  • Ability to develop and train team members, build relationships, utilize skills of team members most appropriately.
  • Ability to provide outstanding customer service.
  • Ability to manage warehouse operations effectively and efficiently.
  • Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to team members.
  • Ability to operate all equipment necessary to perform the job.
  • Ability to work in a fast-paced working warehouse environment.
  • Warehouse, retail, and/or customer service experience is a plus.
  • Must be able to perform basic functions on a handheld scanner, desktop computer, and calculator.

Physical Demands:

  • Walking/standing on concrete up to 10 hours/day.
  • Frequently turning, standing, reaching, stooping, and/or bending.
  • Frequently pushing/pulling objects 500 to 1,500 lbs.
  • Frequently lifting/carrying objects more than 60 lbs.

Work Environment:

  • Requires frequent exposure to cold/freezing temperatures.
  • Equipment in motion (forklifts, electric pallet jacks, scooters).

Benefits:

  • Medical, Vision, Dental Insurance.
  • Company Matched 401K.
  • Vacation, Sick, and Personal PTO.
  • Bonus Opportunity.

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