Marketing Liaison

5 days ago

Germantown, Maryland, United States DataLab USA Full time
Job Summary

As a Marketing Analyst at DataLab USA, you will serve as the primary point of contact between clients and our programming and analytics teams. Your role will involve daily client communication via various channels, responding to inquiries in a timely manner, and coordinating internal and external client team meetings.

Key Responsibilities:

  • Act as primary point of contact between clients and DataLab's programming and analytics teams.
  • Responsible for daily client communication via telephone, email, and online presentation tools.
  • Respond in a timely manner to a wide variety of client inquiries.
  • Coordinate and lead internal and external client team meetings, as well as occasional onsite meetings.
  • Professionally and diplomatically resolve difficult issues regarding client concerns and other matters as necessary.
  • Manage account resources by setting appropriate expectations and delivery timelines.
  • Identify client priorities and maintain the client's task list.
  • Act as the internal subject matter expert for the client's business processes, business data, and marketing campaign business rules.
  • Be able to QC, understand, and interpret the client's marketing campaign results.
  • Define quality checkpoints for final deliverables. Review and QC final reports and work products prior to client delivery.
  • Review business requirements with DataLab's programming and analytics teams and explain client deliverables as needed. Set prioritization and timelines.
  • Act as primary owner of all written documentation delivered to the client, including project and campaign requirements, direct marketing results reports, and presentations.
  • Support client billing and usage reporting.

Preferred Skills:

  • 2-4 years prior customer service experience in a technology setting.
  • Outstanding communication, client management, follow-through, problem resolution, and interpersonal skills.
  • Flexibility to adjust priorities and manage time wisely in a fast-paced environment.
  • Strong aptitude for technology as well as an understanding/interest in direct marketing practices.
  • Outstanding documentation and organization skills.
  • Excellent problem-solving skills, a highly developed sense of curiosity, and a passion for learning.
  • Ability to communicate in a clear, concise, and understandable manner via email, phone, and in person.
  • Ability to lead requirement discovery sessions with client, understand and document client business process flows, and provide advice and instruction to clients/users.
  • Knowledge of SQL and prior direct marketing experience a plus.
  • Demonstrated ability to work in a team environment.

DataLab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. All offers of employment are contingent on passing a background check and drug test. Privacy Policy - DataLab USA | Targeting Better Results

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