Customer Service Associate
3 days ago
Penn State Transportation Services is a department within the university responsible for managing parking operations on campus. As a part-time Customer Service Representative, you will play a crucial role in ensuring smooth and efficient parking services for students, faculty, and staff.
Estimated Salary: $14-$16 per hour
Job Description
As a Customer Service Representative, your primary responsibilities will include assisting customers with parking-related issues, responding to phone calls and emails, and working collaboratively with full-time staff to resolve customer complaints. You will also be involved in event operations, including sales, controlling access, and assisting during student arrival and departure.
Required Skills and Qualifications
No prior experience is required, but we are looking for candidates with excellent customer service and basic office skills. You must be able to work flexible hours, including evenings and weekends, and have a strong commitment to providing exceptional customer service.
Benefits
Penn State offers a competitive salary range of $14-$16 per hour, with opportunities for raises based on performance. Additionally, employees may be eligible for benefits such as health insurance, retirement plans, and paid time off.
Others
Penn State University is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a work environment that values individual uniqueness and promotes broad diversity initiatives.
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