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Retail Customer Experience Associate

2 months ago

Capitola, California, United States Macys Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Experience Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through effective communication, product knowledge, and sales techniques.

Key Responsibilities
  • Provide an exceptional customer experience by selling merchandise and meeting customer needs
  • Assist customers and influence sales by making product recommendations and leveraging product knowledge and digital resources
  • Engage and interact with customers to acquire and grow client relationships
  • Develop and maintain relationships with peers and store leadership to problem-solve and create the best possible outcome for customers
  • Use Point of Sale (POS) systems, client acquisition systems, and other store technology to process transactions and manage customer data
  • Partner with store teams, vendors, and community partners to develop and host events to drive sales and customer engagement
  • Maintain selling floor presentation and ensure fitting rooms are customer-ready
  • Perform store opening and closing procedures, including accessing alarm systems and settling registers
Requirements
  • Good understanding of products and ability to provide expert guidance to customers
  • Comfortable communicating with customers virtually, via phone, and in person
  • Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
  • Utilize point of sale technology and applications to help in selling and fulfilling customer orders
  • Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources
  • Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
  • Partnership with the total team to drive sales and deliver the customer experience
About Macy's

Macy's is a leading retail company that is committed to creating exciting and memorable experiences for every customer. We offer a range of opportunities in sales, merchandise, operations, customer service, warehouse, marketing, and other areas that let you express your creativity and commitment to excellence, grow your career, and make a difference to your colleagues and customers.