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Healthcare Reception Coordinator
2 months ago
Smithtown, NY New York Health (NYH) is redefining healthcare through a holistic, integrated model. Our diverse team of medical professionals, including physicians and nurses, collaborates effectively to deliver comprehensive care that addresses every facet of our patients' health. With advanced facilities and a dedication to personalized medicine, we are elevating healthcare standards in our communities. Join us in our mission to foster lifelong wellness through compassionate, evidence-based practices that empower individuals throughout their healthcare journey.
We are committed to providing care close to home for our patients and their families. Our offices are strategically located throughout the region, ensuring accessibility across Long Island and NYC. At NY Health, we prioritize delivering exceptional medical care with your well-being at the forefront. All of our patients are treated like family.
Key Responsibilities:
- Oversee the daily opening and closing procedures of the office.
- Greet all patients and visitors warmly and professionally.
- Assist in creating a comforting environment for patients and maintain the reception area.
- Handle incoming calls; address inquiries; resolve issues; and schedule patient appointments.
- Collect co-pays and ensure accurate daily financial reconciliation.
- Guide patients in completing necessary forms and documentation.
- Maintain patient records using the practice's EMR system.
- Organize and manage physician schedules based on established guidelines.
- Assist with the distribution of quality assurance surveys and preventive screenings.
- Collaborate with nursing staff to monitor and respond to messages from Care Team inboxes.
- Ensure all patients requiring appointments are scheduled appropriately by reviewing daily visit lists.
- Safeguard patient privacy by adhering to HIPAA confidentiality standards.
- Contribute to team efforts by adapting to other related roles as needed.
- Ensure smooth daily operations by following established policies and procedures.
- Complete tasks as assigned for special projects.
- Work a schedule of 4-10 hour days, Monday through Friday.
- High School diploma with a minimum of 1 year of relevant experience.
- Bachelor's Degree is preferred.
- Exceptional oral and written communication skills.
- Able to accept guidance and work collaboratively within a team.
- Proficiency in typing and computer skills is advantageous.
- Strong customer service orientation.
- Previous experience in a similar role is beneficial.
- Spanish language proficiency is preferred.
New York Cancer and Blood Specialist is an Equal Opportunity Employer.
