Customer Service Representative
6 hours ago
The Customer Service Associate provides exceptional customer service and supports their manager in achieving store operational, sales, and profitability objectives. This role involves serving customers by being well-trained, friendly, and responsive while following company procedures and policies.
Key Responsibilities- Efficiently complete customer transactions at the cash register or self-checkout stations and suggest products that complement purchases.
- Foster positive and professional relationships with co-workers and customers.
- Provide courteous, frictionless, and outstanding experience for customers.
- Communicate respectfully and maintain a consistent team-oriented attitude.
- Address and mitigate customer concerns with a sense of urgency and involve managers as needed.
- Adhere to all Enmarket, federal, state, and local safety-related regulations, including food safety regulations.
- Ensure that all food and beverage offers are available.
- Clean food preparation areas and equipment to Enmarket standards.
- Ensure the store is clean and fully stocked to provide an outstanding guest experience.
- Clean inside and outside of store.
- Stock shelves and coolers.
- Must have a customer-centric, friendly, service attitude.
- Ability to stand at register for up to 8 hours at a time to serve customers.
- Ability to perform basic math functions (adding, subtracting, multiplying, dividing).
- Ability to stoop, bend, stretch, reach, stack, and lift inventory weighing up to 40 pounds to stock, inventory, and sell merchandise and keep the kiosk/store/station/lot clean.
- Be able to see, differentiate and compute money.
- Ability to hear, understand, and respond to requests and to communicate information clearly using the English language.
- Ability to use POS (cash register and pump controls).
- Must have a strong work ethic and be able to cooperate and get along with co-workers.
Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission.
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