Healthcare Navigation Specialist

3 days ago


Portland, Oregon, United States PacificSource Full time
About the Role

PacificSource is seeking a dedicated Healthcare Navigation Specialist to support members with complex psycho-social issues that create barriers to adherence with medical regimens and achievement of optimal health outcomes.


Key Responsibilities
  • In coordination with the member's case manager, develop and implement goals and/or plans tailored to assist members in navigating the complexities of the healthcare system.
  • Educate members on understanding and working within the parameters of their benefit structure.
  • Utilize motivational interviewing and patient-engagement techniques to support members in achieving optimal health outcomes by effectively utilizing their benefits.
  • Identify community resources and make referrals to members as appropriate.
  • Serve as liaison between members and providers/agencies.

Requirements

A minimum of three years of experience in community services or healthcare agencies focused on coordination services is required. Experience in health insurance and delivering group presentations is preferred.


Skills and Qualities
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Good working knowledge of how to access community resources and healthcare system
  • Medical terminology
  • Proficient in Microsoft Office, including Word, Excel, PowerPoint, Medical management software (e.g CaseTrakker Dynamo)

Work Environment

Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 20% of the time.


Compensation

The estimated annual salary for this position is $75,000, based on industry standards and regional factors.



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