Guitar Specialist
3 weeks ago
In this role, you will have the opportunity to work with a wide range of instruments, from guitars to basses, and develop your skills in maintenance and repair. With our comprehensive training program, you will learn everything you need to know to become a proficient Luthier, including product knowledge, sales techniques, and customer service principles.
A key aspect of this position is interacting with customers, ensuring a positive experience for every visit. You will be responsible for servicing customer-owned instruments with a high level of craftsmanship, maintaining store-owned gear, completing warranty repairs, and performing additional duties as assigned.
We are seeking an individual who is passionate about music and has a strong understanding of repairing guitars. Foundational product knowledge on Guitar Center products is a plus. As our ideal candidate, you will be able to identify opportunities and issues, follow through on work activities, and take positive action without being requested to do so. You will also be able to work effectively with GC certification programs to gain a base understanding of products and sales techniques.
The estimated salary for this position is between $16.00/hr - $24.00/hr plus commission depending on background and experience. We offer robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Guitar Center is committed to developing and nurturing lifelong musicians and making a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. Our mission is to create inclusive environments that put our customers first all while fulfilling our mission.
The characteristics that make our Repair Technicians successful include:
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
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