ServiceNow Software Developer

5 days ago

Los Alamos, New Mexico, United States Los Alamos National Laboratory Full time
Job Title: ServiceNow Software Developer

Join Los Alamos National Laboratory, a multidisciplinary research institution, as a ServiceNow Software Developer. This role is part of the Application and Data Services (ADS) Division, which supports the enterprise applications and performs software application development support, database development and administration, data analytics and business intelligence, software quality management, and enterprise application consulting.

Key Responsibilities:
  • Maintain various Commercial Off-The-Shelf (COTS) and custom applications, design new solutions, and provide data analytics and business intelligence solutions to customers.
  • Support the HR team, with a focus on the ServiceNow HR Service Delivery module and its components.
  • Ensure the highest quality IT solutions within our existing architecture.
Requirements:
  • Strong understanding of ServiceNow platform features, including UI policies, business rules, client scripts, and workflows.
  • Knowledge of or experience with ServiceNow HRSD modules.
  • Proficiency in JavaScript, Glide, and ServiceNow APIs.
  • Advanced troubleshooting and problem-solving skills for various IT systems.
  • Experience developing custom integrations with third-party software and platforms.
  • Familiarity with all phases of the software development lifecycle, including requirements gathering, design, development, and testing.
  • Experience with technical documentation, including functional requirements, testing documentation, and user guides, etc.
  • Demonstrated experience providing customer support, including configuring, administering, and debugging technical issues with various IT systems.
  • Ability to collaborate effectively across multiple teams to gather and incorporate new requirements, while maintaining configuration management and version control.
  • Strong communication skills when engaging with technical and non-technical personnel.
Preferred Qualifications:
  • Extensive experience with ServiceNow HRSD modules, including but not limited to Case and Knowledge Management, Employee Service Center, and HR Integrations.
  • Experience with ServiceNow HRSD implementation, configuration, and customization.
  • Knowledge of ITIL processes and best practices as they relate to HRSD.
  • Familiarity with federal government security requirements and ability to implement and assess effectiveness of security controls.
  • Experience utilizing tools such as Jira and/or Confluence.
  • Experience developing or managing integrations with Oracle EBS.
  • ServiceNow certifications.
  • Knowledge of the DevSecOps culture and principles and experience in CI/CD development, and deployment of software in a diverse application environment.
  • Advanced knowledge of Agile methodologies and principles.
Work Environment:

The work location for this position has the potential for remote work. Reporting onsite may be periodically necessary. All work locations are at the discretion of management.

This is a regular appointment position, and the position commitment is 1 year. Please provide a comprehensive cover letter that details how you meet the qualifications for the position.

Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.

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