Financial Customer Support Professional

6 days ago


Broomfield, Colorado, United States RPC Company Full time
Job Summary

We are seeking a talented and experienced individual to fill the position of Customer Service and Accounts Specialist. As a specialist, you will be responsible for providing exceptional customer service and resolving complex account issues in a fast-paced call center environment.

Your primary responsibilities will include collecting monies on behalf of our clients while maintaining compliance and professional office and ethical standards. This will involve utilizing various collection strategies and methodologies to attempt to contact consumers to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.

**Key Responsibilities:**

  • Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached.
  • Monitor debtors accounts and follow-up to ensure payments are made in a timely manner.
  • Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies.
  • Collect balance or set up an appropriate payment plan.
  • Review accounts to identify adjustments, discrepancies and create a request for resolution.
  • Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment.

**Salary:** $20.00 per hour, based on industry standards and location.



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