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Guest Advocate
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate in our Small Format stores. As a Guest Advocate, you will be responsible for creating a welcoming and inspiring experience for our guests, ensuring they feel valued and rewarded.
Key Responsibilities- Provide exceptional guest service, customizing each experience and anticipating guest needs.
- Engage with guests in a genuine way, asking questions to better understand their specific needs and providing solutions to improve their experience.
- Be knowledgeable about the tools, products, and services available in the store, and specific to your area, to solve issues for the guest and improve their experience.
- Work in all departments to ensure sales floor is full, zoned and in stock for guests.
- Execute adjacency changes, transitions, revisions and sales plans for all departments.
- Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
- Complete scans and system audit functions to ensure inventory accuracy.
- Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable) and attending to spills throughout the store as needed.
- Accurately execute all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments.
- Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
- Complete all backroom daily and weekly audits.
- Operate power equipment only if certified.
- Maintain backroom organization and location accuracy and follow equipment guidelines.
- Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks.
- Demonstrate a culture of ethical conduct, safety and compliance.
- Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
We are looking for individuals who are passionate about delivering exceptional guest service and are able to work in a fast-paced environment. If you are a team player who is able to adapt to changing situations and prioritize tasks effectively, we encourage you to apply.
We offer a competitive benefits package, including financial and education benefits, as well as opportunities for growth and development. If you are interested in joining a dynamic and supportive team, please apply today.
