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Patient Services Coordinator, Ambulatory ENT

2 months ago

Miami, United States Public Health Trust of Dade Co Full time

Department:
Ambulatory Services - ENT Clinic

Position Overview:

The Health Services Associate plays a crucial role in ensuring the smooth operation of the ENT clinic by providing a range of clerical and medical support services. This position is vital for managing patient interactions and maintaining the efficiency of healthcare delivery.


Key Responsibilities:
  • Perform essential administrative tasks, including scheduling, confirming, and canceling patient appointments.
  • Handle incoming faxes, ensuring they are sorted and directed to the appropriate medical staff.
  • Manage inventory by ordering supplies through the designated procurement system.
  • Conduct daily reconciliations of patient charges to maintain accurate financial records.
  • Assist in coordinating urgent medical tests by liaising with relevant departments.
  • Review and schedule Managed Care patients, ensuring timely appointments with primary care providers.
  • Generate daily census reports and weekly productivity summaries.
  • Exhibit exemplary service behaviors aligned with the organization's core values of Compassion, Accountability, Respect, and Expertise.
  • Perform additional duties as required to support clinic operations.

Qualifications:

Experience: A minimum of 0 to 3 years in a related role, preferably with experience in patient registration and scheduling. Bilingual proficiency in English/Spanish or English/Creole is advantageous.

Education: A high school diploma is mandatory.

The Public Health Trust of Dade County is committed to equal employment opportunities and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.