Night Auditor

3 days ago


Charleston, West Virginia, United States Wentworth Mansion Full time
Job Title: Night Auditor

At Wentworth Mansion, we are seeking a detail-oriented and organized Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of guest folios, processing daily room charges, and reconciling credit card transactions.

Responsibilities:
  • Verify Guest Folios: Accurately verify charges on guest folios to ensure accuracy and completeness.
  • Process Daily Room Charges: Post daily room charges and process deposits on future reservations.
  • Reconcile Credit Card Transactions: Reconcile the day's credit card charges and close the day's credit card batch.
  • Provide Guest Services: Assist with guest requests, including check-in and check-out, reservations calls, and other issues.
  • Concierge and Bell Services: Provide concierge and bell services, including preparing coffee service, collecting breakfast cards, and delivering newspapers.
  • Security and Maintenance: Ensure the security of the building, including handling fire alarm procedures and maintaining public spaces.
Requirements:
  • Attention to Detail: Must be detail-oriented and able to catch errors or discrepancies in the computer system.
  • Communication Skills: Must be able to positively interact with guests in a cordial and congenial manner.
  • Availability: Must be available to work the 11 pm-7 am shift and be available on weekends and holidays.
  • Technical Skills: Familiarity with Windows operating system, Microsoft Office products, email, and multi-line phone systems required.

We are an equal opportunity employer and celebrate diversity. If you require assistance completing this application, please contact our Human Resources Department.


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