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Retail Operations Leader

2 months ago

Roseville, United States Total Wine & More Full time

Position Overview

Role Summary

As a Retail Operations Leader, you will assist the management team in upholding Total Wine & More's reputation by providing exceptional service, a diverse selection, and outstanding value to our clientele. You will supervise cashiers, stock personnel, and sales representatives, stepping in as the acting Manager-on-duty when the store manager is unavailable. The Retail Operations Leader plays a crucial role in advocating for Total Wine & More's offerings and may also engage in hands-on support for merchandising, stocking, and cashier duties. You will report directly to the management team of the store.

Join our team to become a knowledgeable expert in a dynamic and flourishing retail environment.

Key Responsibilities

  • Deliver exceptional customer service by welcoming and building rapport with customers while educating them about our products and services.
  • Cultivate a sales-driven atmosphere through the mentorship and development of team members.
  • Manage store opening and closing procedures.
  • Assist in the training and leadership of team members.
  • Oversee cashier operations, merchandising, and sales floor activities.
  • Engage in training related to wine, spirits, and beer to gain familiarity with Total Wine & More's product range.
  • Ensure compliance with safety and cleanliness standards throughout the store, including the sales floor, stockroom, and customer areas.

Qualifications

  • Must be at least 21 years of age.
  • Availability to work a full-time schedule as required by business needs.
  • Proficient in utilizing technology relevant to the role and accessing necessary information to fulfill daily tasks.
  • Minimum of 2 years of experience in retail sales, customer service, or hospitality management, including handling register transactions, resolving customer issues, and coaching team members.
  • Excellent interpersonal skills with a positive and engaging demeanor.
  • Strong commitment to teamwork and collaboration.
  • Eagerness to expand knowledge of products and services.
  • High school diploma or equivalent preferred.

Physical Demands (with or without accommodations)

  • Ability to walk, bend, and remain on your feet for 8-10 hours daily.
  • Capability to climb ladders and lift up to 50 lbs. overhead repeatedly.

Benefits

  • Paid Time Off (PTO).
  • Generous employee discounts.
  • Comprehensive health care plans (medical, prescription, dental, vision).
  • 401(k), HSA, FSA, and pre-tax commuter benefits.
  • Disability and life insurance coverage.
  • Paid parental leave.
  • Pet insurance options.
  • Critical illness and accident insurance.
  • Discounted home and auto insurance.
  • College tuition assistance programs.
  • Opportunities for career development, industry knowledge, and education in wine, spirits, and beer.
  • Consumer education classes.
  • And more.

Career Growth

Total Wine & More is the largest independent retailer of fine wine, beer, and spirits in the country, and we are continuously expanding our presence. We offer exciting and unique career opportunities across the nation and within our corporate office. Our strength lies in our people, and we are dedicated to training and career advancement in an environment that values innovation and teamwork. If you share our entrepreneurial spirit and passion for delivering exceptional customer experiences, we encourage you to explore our career opportunities.

Equal Opportunity Employer

Total Wine & More is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We provide reasonable accommodations during all aspects of the employment process, including interviews. Total Wine & More maintains a Drug-Free Workplace.

The information provided above outlines the general nature and level of work required for this position and is not an exhaustive list of all responsibilities or qualifications. The benefits listed are highlights of some of the offerings available to team members; eligibility for certain benefits may apply.