Customer Service Director

3 days ago


Ashland, Ohio, United States Bill Cole Automall of Ashland Full time
About the Role

We are looking for an experienced Customer Service Director to lead our service department at Bill Cole Automall of Ashland.

  • This role requires a proven track record of delivering exceptional customer service, leading high-performing teams, and driving business growth through strategic initiatives.

The ideal candidate will have a strong understanding of customer needs, market trends, and industry best practices. They will be responsible for managing a team of professionals, developing and implementing business strategies, and maintaining accountability for operational costs.

Key Responsibilities:

  • Lead and manage a team of customer service professionals to ensure seamless customer experience and highest levels of service delivery.
  • Develop and implement strategic plans to drive business growth, improve efficiency, and increase revenue.
  • Maintain accountability for operational costs, budgeting, and financial management.
  • Foster a culture of excellence, innovation, and continuous improvement within the team.
  • Collaborate with cross-functional teams to align goals, share knowledge, and leverage resources.

Compensation and Benefits:

  • A competitive salary range of $90,000 - $120,000 per annum, based on experience and qualifications.
  • A comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401K, and employer match.
  • Opportunities for professional development, training, and career advancement.
  • A dynamic and supportive work environment that encourages creativity, collaboration, and growth.


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