Customer Service Director
3 days ago
We are looking for an experienced Customer Service Director to lead our service department at Bill Cole Automall of Ashland.
- This role requires a proven track record of delivering exceptional customer service, leading high-performing teams, and driving business growth through strategic initiatives.
The ideal candidate will have a strong understanding of customer needs, market trends, and industry best practices. They will be responsible for managing a team of professionals, developing and implementing business strategies, and maintaining accountability for operational costs.
Key Responsibilities:
- Lead and manage a team of customer service professionals to ensure seamless customer experience and highest levels of service delivery.
- Develop and implement strategic plans to drive business growth, improve efficiency, and increase revenue.
- Maintain accountability for operational costs, budgeting, and financial management.
- Foster a culture of excellence, innovation, and continuous improvement within the team.
- Collaborate with cross-functional teams to align goals, share knowledge, and leverage resources.
Compensation and Benefits:
- A competitive salary range of $90,000 - $120,000 per annum, based on experience and qualifications.
- A comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401K, and employer match.
- Opportunities for professional development, training, and career advancement.
- A dynamic and supportive work environment that encourages creativity, collaboration, and growth.
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Customer Service Ambassador
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Customer Service Lead
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Customer Service Ambassador
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Customer Service Representative
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Customer Service Manager
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Customer Service Representative
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