Veterinary Client Care Specialist

1 week ago

Grafton, Wisconsin, United States Ethos Veterinary Health Full time
About the Role

Ethos Veterinary Health is seeking a highly skilled Client Care Specialist to join our team. As a Client Care Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and providing a positive experience.

Responsibilities
  • Provide friendly, helpful, and compassionate service to clients
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding WVRC services and practices
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files in accordance with hospital legal requirements
  • Assist with other administrative duties such as scanning, faxing, emailing, etc.
  • Support team to reach common goals
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply
Requirements
  • Excellent interpersonal skills and able to develop and maintain positive working relationships with others
  • Have a fundamental knowledge of windows-based computer programs
  • Proven effective communication and the ability to multitask and prioritize
  • Willing and able to provide exceptional customer service
  • A motivated and dedicated individual who is self-motivated to provide exceptional service
About Ethos Veterinary Health

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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