Veterinary Client Care Specialist

3 days ago


Grafton, Wisconsin, United States Ethos Veterinary Health Full time
About the Role

Ethos Veterinary Health is seeking a highly skilled and compassionate Client Care Specialist to join our team. As a Client Care Specialist, you will be responsible for providing exceptional customer service to our clients and their pets. This is a unique opportunity to work with a dynamic and innovative company that is committed to revolutionizing veterinary medicine.

Responsibilities
  • Welcome clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding Ethos Veterinary Health services and practices
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files in accordance with hospital legal requirements
  • Assist with other administrative duties such as scanning, faxing, emailing, etc.
  • Support team to reach common goals
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply
Requirements
  • Excellent interpersonal skills and able to develop and maintain positive working relationships with others
  • Have a fundamental knowledge of windows-based computer programs
  • Proven effective communication and the ability to multitask and prioritize
  • Willing and able to provide exceptional customer service
  • A motivated and dedicated individual who is self-motivated to provide exceptional service
About Ethos Veterinary Health

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.



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