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Operations Manager, Accounts Receivable Collections

2 months ago

Cleveland, Ohio, United States AmTrust Financial Full time
Job Summary

AmTrust Financial Services is seeking an experienced Operations Manager, Accounts Receivable Collections to oversee a team of collectors responsible for clearing aged receivables. The ideal candidate will have a strong background in financial operations, excellent communication skills, and the ability to lead a high-performing team.

Key Responsibilities

  • Lead a team of collectors to achieve collection goals and objectives.
  • Develop and implement strategies to improve collection processes and increase efficiency.
  • Collaborate with internal departments to resolve issues and improve customer satisfaction.
  • Provide coaching and training to collectors to enhance their skills and performance.
  • Monitor and analyze collection data to identify trends and areas for improvement.


Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • 5+ years of experience in financial operations, with a focus on collections.
  • Excellent communication and leadership skills.
  • Ability to analyze data and make informed decisions.
  • Experience with financial software and systems.


What We Offer

AmTrust Financial Services offers a competitive compensation package, excellent career advancement opportunities, and a dynamic work environment. Our benefits include medical and dental plans, life insurance, 401(k) savings plans, and paid time off. We value diversity and inclusion and are committed to creating a workplace where all employees feel valued and respected.