Computer Systems Specialist
7 days ago
As a Computer Systems Specialist with the City of Reno, you will provide second-level support in planning, design, testing, and implementation of citywide computer, telecommunications, and other end-user systems. You will install and maintain systems software and hardware, coordinate with citywide IT resources, and provide complex administration support to assigned departments.
Key Responsibilities:
- Respond to help desk calls and provide assistance for end-user computer-related problems.
- Install, upgrade, and configure computers, telephones, printers, and peripherals.
- Load and test operating systems and software, maintain installation records.
- Diagnose and repair computer and software problems, contact vendors for repairs.
- Maintain technology equipment inventory, receive and store hardware and software.
- Perform security administration for network resources, maintain user and machine accounts.
- Assist in network system installation, setup, and support, diagnose and resolve connectivity issues.
- Administer and troubleshoot multimedia systems, maintain digital video recording systems.
- Update documentation library, develop custom applications, and participate in software and hardware system evaluation.
Requirements:
- Familiarity with computer systems, repair, and troubleshooting procedures.
- Understanding of computer systems analysis, design, programming, and maintenance principles.
- Knowledge of computer operating systems, business system applications, and security protocols.
- Understanding of networking, protocols, and hardware, including local area network operations.
- Skills in documenting equipment, software, and creating instructions and training documentation.
- Proficiency in software operation, including word processing, spreadsheet, database, and graphics applications.
- Understanding of project management principles and methods.
Qualifications:
- Degree in computer science, information systems, business, or a closely related field.
- Three years of increasingly responsible computer support experience, preferably in a government agency environment.
- CompTIA or Microsoft certification may be substituted for one year of experience.
Work Environment:
- Work in a standard office setting with some travel and exposure to inclement weather.
- Occasional stooping, bending, kneeling, crouching, reaching, and twisting.
- Lifting, carrying, pushing, and pulling light to moderate amounts of weight.
- Operating office equipment requiring repetitive hand movement and fine coordination.
Additional Requirements:
- Ability to work in a team-based environment, communicate effectively, and adapt to changing technologies.
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